Return & Exchange

Return/Exchange Process

Please note the following product return/exchange requirements:

a. All return/exchange items must be returned uninstalled, undamaged, and with all original seals and protective films intact. The item must include all original parts, keys, accessories, and labels, and be in the original packaging. Once the lock has been installed, used, or if any protective seal is broken or label is removed, the item may not be returned for any reason.

b. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.

c.The return package must be returned within 7 working days from the date of the order return request (just inform us of the tracking number via email). If you fail to return the package within the specified time, we will deduct 50% of your order amount as a late fee.

d. We do not provide return shipping labels, you are responsible for shipping your return to us and are responsible for tracking information for your return.

e. Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.

f. We do not accept returned items that were sent back directly without notifying us first.

g. In principle, we will only process once return or exchange for one order.

h. Once we receive your return, please allow up to 2-3 businiess days for exchange order process. You will receive an email information when the exchange order shipped.

i. If you need your exchange item in a short time frame, we recommend that you place a new order once you send back your original order, we will process your new order, meanwhile, we will refund your original form of payment once we receive your returns.

j. If customer receive the defective or incorrect merchandise, you need to e-mail to us within 48 hours of delivery. If an item has been damaged during the shipping process, please keep the damaged bag to be returned along with the damaged merchandise.